How we deliver customer value
Teamwork with customers
We develop reliable and innovative solutions in teamwork with customers. We have the ability to listen and identify the underlying business needs.
This forms the basis for our reputation as a preferred partner for material handling solutions.
Exceeding customer expectations
This drives our people, reflected by our core value ‘building reputation with customers’.
Global presence
We are a global player experienced in many industries and have references all over the world. Local Customer Centres handle all key business functions and maintain direct contacts with customers.
Capabilities
To deliver customer value we possess and continuously improve the following capabilities:
- Customer driven system designNo two customers are the same, no two buildings identical and no two business cases alike. So each system design is unique.
- Wide range of equipment and softwareA complete range of state-of-the-art equipment and standardised software
- Project EngineeringTranslates the customer’s requirements into functional specifications re-using standard equipment and software.
- Supply chain management and manufacturingOur global activities are supported by local supply chains.
- Project managementPrime responsibility of project management is effective project control.
- Integration managementWhen a system is put into operation, all of the system’s components are integrated and commissioned according to predefined plans.
- ServicesDepending on the customer's requirements, the right support is available.