Your benefits:
- Up to 24/7 hotline support services
- Choice of response options to meet your needs
- Professional call management and handling with track & trace
- Optional tailor-made professional IT services
Helpdesk services to meet your business requirements
Vanderlande Industries offers a range of standard hotline service contracts to meet your specific requirements with respect to helpdesk availability (up to 24/7), response times, number of service meetings and on-site checks.
The helpdesk provides telephone support, case analysis and telephone consultancy in case of hardware or software problems. It covers incident management (recovery and bypass of system failures for fast system recovery). Vanderlande also offers problem management (root-cause analysis of solved incidents and failures) as well as change management (planning and execution of required system fixes, modifications and adjustments in a controlled way using risk assessment processes).
Vanderlande Industries uses a professional ITIL*-based call handling landscape for call management and call tracking & tracing giving all parties – Vanderlande, partners and customers – transparent access to the same source of information. Availability of updates and status information is a driver for better service and customer satisfaction.
Contact us if you want more detailed information about our range of standard hotline service contracts. Of course you can also contact your service account manager at Vanderlande Industries.
As well as the standard hotline services, Vanderlande Industries offers a wide range of professional IT services.
* ITIL: Information Technology Infrastructure Library; a set of concepts and practices for IT Services Management (ITSM), IT development and IT operations.
