Due to the complexity of today’s logistic process automation, it is crucial that you safeguard the high availability of equipment integral to your operation.
Vanderlande’s Hotline support comprises Service Desk and IT Monitoring. It provides you with a virtual extension of your team through immediate access to comprehensively trained engineers. This means that in-depth system expertise and assistance is always available to you, regardless of the time of day or your location.
Service Desk Vanderlande’s Service Desk acts as a first-line extension of your team to identify and resolve any system malfunctions. Through this single point of contact, you will have direct access to highly trained field service and controls engineers, and suppliers whenever you need them.
Real-time video There is also an option to include EYE4U – wearable video technology that is compact and easy to use. This equipment helps your maintenance engineers show our support staff what is happening using real-time video imagery. This provides invaluable assistance in situations that can be difficult to explain. It can even prevent the need for a site visit by a service engineer.
IT Monitoring The performance of your material handling system depends greatly upon your IT and controls equipment. This means your IT infrastructure must always function smoothly. Our IT Monitoring service is fully supported by the Service Desk, and helps to efficiently prevent failures. This is achieved by reducing the breakdown risk of components and declines in performance.
IT Monitoring adds value to your operation, because our engineers understand and relate IT system behaviour to your logistic processes. Based on Vanderlande’s extensive knowledge, we can proactively evaluate, detect and resolve issues.
Single point of contact Your single point of contact at Vanderlande organises all support effectively and efficiently. This also covers remote and on-site assistance from suppliers, and field service and controls engineers. Our Hotline support provides you with confidence, and the ongoing peace of mind that your operation will continue seamlessly.
For more information, please fill in our online enquiry form or contact one of the sales offices directly.