Meet the Expert: Performance-driven maintenance

In this edition of our Meet the Expert vlog, our experts talk about performance-driven services.

For many years, airport services focused primarily on foundational needs. Keeping systems running through maintenance activities, repairs and spare parts. Over time, airports wanted services that also focused on performance across their entire operations.

That’s where performance-driven services come in.

In this model, performance metrics and airport goals are defined upfront and a service agreement – including incentives and payment mechanisms – is directly linked to those exact outcomes. As airports and customer needs have matured, performance-driven services have too. With better data and AI-driven insights, services go well beyond traditional maintenance and operations now.

Watch the video to gain insights in what performance- driven services are, what they can bring to your airport operations, how they are applied and the role digital plays to support these services.