The New Terminal One at JFK and Vanderlande Forge a Long-Term Strategic Partnership to Prioritize Guest Satisfaction

The New Terminal One (NTO) at John F. Kennedy International Airport is proud to announce a transformative long-term strategic partnership with Vanderlande, a global leader in baggage handling systems. This collaboration is set to redefine the guest experience, demonstrating a shared commitment to placing guest satisfaction at the heart of airport operations, while creating job training and placement opportunities for local communities around JFK Airport.

The New Terminal One is under construction in partnership with the Port Authority of New York and New Jersey’s $19 billion transformation of JFK Airport. Scheduled to open in 2026, the New Terminal One will be a world-class global gateway to New York and the nation. The development will deliver benefits to local businesses and residents in the community, with a 30% participation goal for minority and women-owned businesses (MWBEs), 10% for local business enterprises (LBEs) and 3% for service-disabled veteran-owned businesses (SDVOBs).

The partnership between The New Terminal One and Vanderlande emphasizes a unified vision. Both organizations are culturally aligned with a firm belief that the essence of exceptional airport service revolves around guest satisfaction. Together, they have devised a comprehensive plan focusing on the integration of an innovative Baggage Handling System (BHS) that promises reliability, efficiency, and a seamless travel experience.

Vanderlande will design and build the BHS and operate and maintain the system after go-live. Vanderlande also serves as a member of The New Terminal One’s Master Systems Integrator (MSI) team and is supporting the terminal’s Operations Readiness and Airport Transfer (ORAT) program.

“The collaboration with Vanderlande demonstrates The New Terminal One’s commitment to deliver exceptional service to our future guests, while creating opportunities for the businesses and residents living and working in our local community,” said Jennifer Aument, CEO of The New Terminal One.

In line with The New Terminal One’s commitment to local communities, Vanderlande will undertake efforts to drive participation by MWBEs, LBEs and SDVOBs, including through the hiring of subcontractors and participating in community development activities.

Vanderlande’s cutting-edge BHS technology is renowned for its efficiency, scalability, and adaptability, aligning perfectly with The New Terminal One’s vision of becoming a world-class airport. The system is designed to handle passenger luggage with utmost care, minimizing waiting times and maximizing satisfaction. This partnership is set to elevate The New Terminal One’s operational capabilities, ensuring a smooth and enjoyable airport experience for every traveler.

“Our world-class guest experience is built on the foundation of efficient, consistent and innovative experiences. In Vanderlande, we have found a partner who shares our values and commitment to excellence. Our future passengers can expect our terminal to run like clockwork so they can focus on enjoying all the promise of a world-class journey through JFK,” said Simon Gandy, Executive Vice President and Chief Operating Officer of The New Terminal One.

“We are thrilled to partner with The New Terminal One and contribute to creating an airport that puts guest satisfaction at its core,” stated Nick Porter, President North America of Vanderlande. “Our shared commitment to innovation and excellence is the foundation of this partnership. Together, we are setting new standards in the industry, ensuring that The New Terminal One at JFK stands out as a beacon of guest-centric service.”

The New Terminal One and Vanderlande are dedicated to ongoing collaboration, research, and development to stay at the forefront of technological advancements in airport services. This strategic partnership is a testament to their commitment to providing guests with an unrivaled experience, setting a new benchmark for airports worldwide.

From left to right: Nick Porter, President, North America, Vanderlande; Simon Gandy, Executive Vice President and Chief Operating Officer, The New Terminal One at JFK; Marisa Von Wieding, VP Operations, The New Terminal One at JFK; Jonah Thompson, Account Executive, Vanderlande