Whatever you decide, we’ll always ensure that sustainability, a care for people and innovation come together to take your operations to the next level.
Early in the design phase, we will meet with your team to gain an in-depth understanding of your business goals and system’s requirements. Based on your unique needs – and industry best practices – we will work with you to define the most suitable service strategy to support your operations, either off-site and remotely or with an on-site team.
We’ll guide you every step of the way towards operational and service readiness, allowing you to provide your passengers with the best possible experience. This can be done via training and certification of your team, or with a lean site-based team focused on maintenance and operations. To ensure the best return on your investments, we will use insights generated by our data-driven solutions to create a comprehensive life-cycle plan to extend the life of your assets.
Once your system is operational, our team of knowledgeable and skilled on-site specialists will maintain and operate your system with the help of our software that controls physical baggage equipment. We also focus on proactive prevention and education – resulting in significant asset efficiency gains. You’ll also have access to our team of remote specialists, who are available through our 24/7 hotline.
With a complete overview of your digital and hardware assets, our on-site team will implement a proactive approach to assess the health of your system in real time – and detect potential anomalies. Complementing our planned maintenance programmes, this will allow for cost-effective, condition-based activities to be performed and smooth operations to continue.
In addition, we can support your planned preventive maintenance activities. Our comprehensive spare parts service will ensure that any replacements can be obtained and changed quickly.
Relying on advanced insights and predictive analytics, our network of skilled engineers will help you optimise your operations. A clear understanding of your system’s performance allows us to look into the future, and identify the areas and processes that offer most potential for improvement. We can also provide cybersecurity checks and energy optimisation assessments of equipment and processes to ensure you have the safest and most sustainable solutions.