24/7 service desk

A virtual extension of your team

Do you know that Vanderlande’s in-depth system expertise and assistance is always available – regardless of the time or your location? And that we offer a virtual extension of your team through immediate access to our comprehensively trained engineers?

All this talent and support is provided through our 24/7 service desk, which identifies and resolves any system malfunctions. Through this single point of contact, we can assess your needs and put you in touch with our highly trained field service and controls engineers, as well as other suppliers.

IT Monitoring

The service desk also fully supports our IT monitoring service, which helps to prevent failures. This is achieved by reducing any breakdown risk of components or decline in performance.

IT monitoring adds value to your operation and allows our engineers to relate IT system behaviour to your logistic processes. Using our extensive knowledge, we can proactively evaluate, detect and resolve any unexpected issues.


Peace of mind

Via the service desk, you’ll receive all the support you need. This covers remote and on-site assistance from suppliers, as well as field service and controls engineers. Our service desk provides you with confidence and peace of mind that your operation will continue to run seamlessly.

Like to know more?

At Vanderlande, we avoid a one-size-fits-all approach. We’ll work closely with you to decide on the best logistic solutions for your specific needs.