In this episode of Check-in, Mattijs takes a look at what digitalisation means for the baggage handling industry, what is needed for successful digitalisation and what opportunities it will bring to the sector. Jessica van Kruisbergen, Darren Durham and Siamak Mohamaddian talk about the use of data in services, and how it can be exploited to realise greater connectivity.
We hear how the smart use of data and digitalisation will be central to delivering an end-to-end baggage handling process, providing more reliable operations that – in the end – will offer passengers a better experience.
“Did you know…” reference: ACI – The Evolution of the Airport Workforce White Paper